FAQ's

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HOW DO I PLACE MY ORDER AND PAY?
Our preferred method of payment is by debit card at time of order or you can pay on a “cash on delivery basis “if agreed at time of order. Please note credit cards will incur a charge.
 
HOW ARE MY MATERIALS DELIVERED?
Materials are usually delivered by a BRS Garden Group vehicle using our  hiab-crane offload wagon. A Flat bed truck normally would be used to deliver items such as lawn turf. Please note deliveries are to kerb side only. We will not be liable for any damage to property if the customer has asked for the delivery vehicle to drive onto their property. 

We also employ  outside courier firms at high season times to cope with the high demand. Please enquire at time of ordering as to how you will receive your delivery. Couriers tend to use tail lift vehicles to make their deliveries – please see CAN BULK BAGS BE LIFTED OVER FENCES AND WALLS?
 
WHEN WILL MY MATERIALS BE DELIVERED?
Once an order has been placed an agreed day will be given for delivery. Sometimes we are able to offer a.m. or p.m. deliveries depending on how busy we are. We try to accommodate deliveries at short notice but usually delivery is within 2-3 working days.We ask that you plan your project and give as much notice as possible as we get very busy in high season.
 
CAN BULK BAGS BE LIFTED OVER WALLS AND FENCES?
Yes in some circumstances we can do this. This service is entirely at the discretion of our drivers when they arrive at the delivery. Health and safety is paramount to us at all times. If we decide that the vehicle cannot obtain a solid surface access close enough to the delivery we will not be able to deliver in this manner. If a courier service is being used to make your delivery they will most likely use a “TAIL LIFT” vehicle and will deliver materials on a pallet using a pallet truck.This pallet will be left for the customer to dispose of as environmentally friendly as possible. The ground has to be level with no kerbs or steps to climb and the ground surface has to be solid, e.g. tarmac or concrete – not gravel.
 
DO I NEED TO BE IN TO RECEIVE MY DELIVERY?
No not necessarily if payment has been prepaid. In these circumstances our delivery driver or courier will deliver to a point that they see fit. A receipt can be posted through a letter box unless a prior arrangement has been made to email your receipt, or other. We are not responsible, in any manner, for materials left at your property by deliveries made with no recipient.
 
DO WE DELIVER ON A WEEKEND OR EVENINGS?
Yes we do BUT ONLY BY SPECIAL ARRANGEMENT and this service will most likely incur an extra charge – please enquire at time of order.
 
CAN I COLLECT?
We are a delivery company only. However, sometimes customers may require just a little bit of turf or perhaps just need a little more to finish off their project. If this is the case we are able to direct customers to a central garden centre that stocks our “family” lawn turf where you can call in person. Please note that no other products are currently available for self-collect.

MINIMUN ORDER

We try to stick to a minimum order value of £50 if your order value is less please contact us and we will try our best to accommodate you and your delivery. In some cases your delivery will incurr a surcharge depending on your order value and destination. This will be comfirmed by a member of our staff  before payment is taken.

 

 

 

BRS Garden group ©2013